If Something Goes Wrong

Refund & Replacement Policy

Live plants can’t be “returned,” but we support arrive-alive issues with clear next steps.

Returns

Cannabis clones are living plants, so standard retail-style returns are not possible.

Arrive-Alive Support

We pack cuttings to protect roots and stems through courier handling.

If anything looks wrong on arrival, contact us within 8 hours of delivery.

Please include:

  • Order number
  • Clear photos of the plants and packaging
  • A short description of the issues

If the issue is verified, we will provide replacements.

Not Covered

We are not responsible for issues caused by:

  • delayed pickups
  • missed deliveries
  • incorrect shipping details
  • extreme weather events outside our control
  • improper care after delivery